Ledworks S.r.l. (“Ledworks”) is committed to ensuring the accessibility of its website pro.twinkly.com and its related subdomains (hereinafter collectively referred to as the “Website”), in accordance with Legislative Decree No. 82 of May 27, 2022, implementing European Directive 2019/882. Ledworks believes it is a shared moral obligation to allow everyone access to information, products, and services without encountering obstacles or barriers, so that each individual may live with dignity, equality, and independence. For this reason, resources have been invested to make the Website easier to use and more accessible to all, including people with disabilities.
In compliance with Legislative Decree 82/2022, the following information is provided:
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Description of the Website
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Website Functionality
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Compliance with Accessibility Requirements
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Accessibility Monitoring Process
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Assistance and Reporting of Accessibility Issues
Considering the size of this Website, which continues to evolve and expand, we cannot guarantee that all pages are equally accessible. Updating and improving accessibility is an ongoing effort in which we are continuously engaged, seeking solutions to bring all areas of the platform to the same general level of accessibility
1. Description of the Website
The Website is intended for both end consumers and professionals and primarily offers an e-commerce service for products. The main functionalities are listed below:
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Product Purchase: The Website allows direct purchase of Ledworks products.
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Reserved Area: Users can register and access their personal area through the Website.
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Customer Support: Assistance is available via ticketing system and live chat.
2. Website Functionality
The Website has been developed using the following technologies:
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HTML 5
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CSS
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JavaScript
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CMS in use: Shopify
The Website is accessible from desktop computers, tablets, and smartphones using web browsers available on the market and is offered in Italian, English, French, German, Spanish, Dutch, and Polish.
Navigation is designed to be intuitive and consistent through a main menu providing direct access to the most relevant sections.
A breakdown of the operation of the Website’s main services is provided below:
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Product Purchase: To purchase a product on the Website, users must either create and access a personal account or, alternatively, make purchases as a “guest.” Products can be found via the search bar or by browsing the available categories. Each product is presented with descriptive texts and images. If the user wishes to purchase a product, it can be added to the cart. During checkout, the user can review and modify the selected products. To complete the order, a payment method must be selected and a delivery address provided.
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Reserved Area: After completing a purchase, registered users can access their account to view the status of their order, consult open and completed orders, and download related invoices.
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Customer Support: Users may request assistance of any kind via ticket system or live chat.
3. Compliance with Accessibility Requirements
Ledworks has implemented solutions to make the Website accessible and compatible with assistive technologies, aiming to improve usability for all users. To enhance accessibility and the overall user experience, the Appify - Accessibility Toolkit widget (“Appify”) has been integrated into the Website.
Use of this widget is entirely free for Website users and improves compliance with the Web Content Accessibility Guidelines (WCAG 2.1). Appify offers multiple features for enhancing both the accessibility and usability of the Website, through a dedicated panel accessible by clicking the widget icon or using the keyboard shortcut CTRL+U, including:
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Screen Reader: Reads aloud all page content without requiring external screen readers.
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Adjustable Text Size: Increases or decreases on-screen text size with four scaling levels to improve legibility.
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Color Saturation: Adjusts site color intensity to high, low, or grayscale.
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Contrast Mode: Inverts site colors or switches between light and dark contrast modes.
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Smart Contrast: Ensures all site colors fully comply with ADA standards for optimal visibility.
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Highlight Links: Emphasizes links, buttons, and interactive elements with high-contrast colors for easier identification.
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Stop Animations: Pauses auto-updating or moving content, including animations and flashing elements, which may distract or trigger seizures in at-risk users.
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Text Spacing: Adjusts spacing and line height to improve readability for dyslexic and visually impaired users, offering three settings for a more personalized reading experience.
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Line Height Adjustment: Increases line height to create more comfortable text spacing.
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Text Alignment: Allows alignment of text to the left, right, or center for a more accessible reading layout.
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Dyslexia-Friendly Font: The “Appify” font improves readability for visitors with dyslexia.
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Large Cursor: Increases the standard cursor size by 400% for greater visibility and easier navigation.
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Tooltips: Displays alternative text and ARIA labels on screen elements when hovering with the mouse. Tooltips appear with high contrast and enhanced legibility for visually impaired users.
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Page Structure View: Quickly reveals page headings, landmarks, and links in a clear, structured, and accessible way, helping users with or without disabilities to locate desired content efficiently.
In addition to features that can be activated via the accessibility menu, the Appify widget is capable of detecting numerous accessibility issues on the Website and applying real-time corrections, without altering the source code but modifying what is rendered by the browser. This allows the Website to be more usable for all end-users, including those relying on assistive technologies.
Compliance Status
At this preliminary stage, compliance has been assessed using the guidelines and self-assessment model provided by AgID, as well as code scanning and navigation simulation tools.
As of the date of this statement, a numerical accessibility percentage is not yet available pending completion of the initial audit and remediation plan. However, the main areas requiring intervention have already been identified and mapped, with priorities assigned based on their impact on user experience.
That said, the technical evaluation has determined the Website to be partially compliant as of the date of drafting or last update of this statement.
Ledworks intends to achieve full compliance upon the launch of a future version of the Website.
Additionally, this accessibility statement recognizes as resolved those non-conformities corrected by the Appify widget, as the modifications made through its use fulfill the success criteria required by current legislation.
4. Accessibility Monitoring Process
Ledworks, during a forthcoming comprehensive update of the Website, will place particular emphasis on ensuring the service delivery process meets the requirements established by digital accessibility regulations, possibly with the support of external consultants for the following activities:
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Technical accessibility assessment of the Website through a gap analysis.
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User testing of the main user flows, including the use of assistive technologies.
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Analysis of technologies, plugins, and third-party services integrated into the Website.
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Reporting of gaps and non-conformities identified through technical assessments and user testing.
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Validation of the corrections applied to address the identified issues.
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Preparation of public-facing accessibility documentation.
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Staff training on best practices for digital accessibility.
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Definition of internal policies and procedures for handling user assistance requests related to accessibility.
Ledworks also intends to conduct periodic technical checks to ensure the continued accessibility of the Website over time, implementing additional improvements based on user feedback when applicable.
5. Assistance and Issue Reporting
In case of difficulty accessing content or functionalities on the Website, or for any further assistance needs, users may fill out the dedicated form located in the “Help Center” section or send an email to: help@twinkly.com.
In the message, please specify:
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Full name
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URL of the webpage or section concerned
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Clear and concise description of the issue encountered
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Tools used (operating system, browser, any assistive technologies)
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Any suggestions for improving accessibility
Reports will be processed as quickly as possible and represent a valuable contribution toward improving the accessibility of the Website.